Post duties:

1, through chat software, patiently answer all kinds of questions raised by customers, achieve pleasant transactions and handle order information.

2 familiar with Taobao's various operating rules, handling customer requirements, modifying prices, managing stores, etc.

3 answer customer questions, guide customers to buy, and facilitate transactions.

4 provide after-sales service for online customers, and timely solve customer's problems and requests with a good attitude, provide after-sales service and solve general complaints.

Requirements for office:

1 love Taobao industry, have a certain understanding of e-commerce.

2 processing of pre sale and after-sale business

3 fluent communication, standard Mandarin, temperate and responsible.

4 familiar with Taobao trading process, Taobao shop experience or Taobao customer service experience is preferred.

5 typing speed of 50 words / minute, can accept outstanding graduates.

6 scheduling system: day shift: 8:00-16:30; evening shift 16:00-24:00, once a week.